Orbit Help is an add-on of YunZheng ORG. Open it for your organisation and you get a customer portal, an agent workspace and a knowledge base, with your organisation's logo and name on every page. Built on Orbit.
A customer portal at helpdesk.yunzheng.space/t/<your address>/ or on a domain of your own, such as help.example.com, and a widget that opens a request form on any page of your site.
An agent workspace with tickets by department and status, assignment, internal notes, service-level targets and a satisfaction survey when a ticket is solved.
An API to read, create and update tickets, and webhooks that report new tickets, replies, status changes and assignments, signed so your system can check where they came from.
The top-left corner of the portal, the workspace and the widget shows your organisation's logo and name. A Powered by Orbit footer stays at the bottom of every page and cannot be removed.
Assign a mailbox your organisation has set up on Orbit to Orbit Help. Mail sent to it becomes a ticket, and agents' replies are sent and received through your own mail server, from that mailbox. Orbit Help does not send mail on your behalf.
The content of each ticket, its messages and attachments, is stored on the platform. The original email stays on your own mail server.
The allowance follows your organisation's team plan: Team Free comes with one, and the LAB Team plan adds to it with every seat. Agent seats, tickets a month and attachment storage follow the team plan; mail channels, your own domain and the number of webhooks follow the plan of the Orbit account bound to the organisation. Mail that arrives after the month's ticket allowance is used is still received, and is marked so your team can see it.
Sign in to YunZheng ORG as the organisation's owner or a help desk administrator, open Orbit Help in the organisation's settings and choose its address. Then assign a mailbox, give agent seats to members, and add your own domain, the widget or webhooks when you need them.
Organisations on YunZheng ORG. It is opened from the organisation's settings and belongs to that organisation.
No. Replies are sent through your own mail server, from the mailbox you assigned to Orbit Help.
Ticket content, messages and attachments, is stored on the platform. The original email stays on your own mail server.
No. Your logo and name appear at the top of every page, and the Powered by Orbit footer stays at the bottom.
New mail is still received and is marked so your team can see the allowance has been reached. More allowance comes with the team plan.
Yes. The portal can run on a domain of yours, such as help.example.com, with the same pages.
Orbit Help's allowance follows your organisation's team plan. Individuals and non-profit organisations use YunZheng LAB free of charge.